Terms and Conditions

1. About these Terms

These Terms and Conditions (“Terms”) govern your access to and use of the olowo website, mobile application and related services (“olowo” or the “Service”).

By creating an account or using olowo, you agree to these Terms. If you do not agree to them, you should not use the Service.

2. About us

olowo is operated by Balad Ltd, a company registered in England and Wales (“Balad”, “we”, “us” or “our”).

olowo provides digital tools designed to help individuals, businesses, self-employed users, property owners and organisations manage financial information, accounts, transactions, tax information and related administrative activities.

3. Eligibility and accounts

You must be at least 18 years old and legally capable of entering into a contract to create an olowo account.

You are responsible for:

• providing accurate and current information;
• keeping your account and contact details up to date;
• keeping passwords, security credentials and authentication methods secure; and
• notifying us promptly if you believe your account has been accessed without permission.

You must not allow another person to use your account unless this is expressly permitted through an authorised user or permissions feature provided by olowo.

We may require identity, business or other verification where reasonably necessary for security, regulatory or service purposes.

4. User profiles

olowo may allow you to create and manage different profiles, including:

• Personal;
• Personal Tax;
• Self-Employed;
• Limited Company;
• Property; and
• Charity or other organisation profiles.

The features, information requirements and services available may differ according to the type of profile selected.

You are responsible for selecting the appropriate profile and providing accurate information.

5. Financial information and connected accounts

olowo may allow you to connect bank accounts or other financial accounts through authorised third-party providers.

Where you connect an account, you authorise the relevant provider and olowo to access and process the information necessary to provide the requested service, subject to the permissions you grant.

Banking and transaction information displayed by olowo may originate from third-party financial institutions or service providers. We cannot guarantee that information supplied by a third party will always be complete, accurate or immediately up to date.

You should check important information against your bank, financial institution or original records where necessary.

6. Open Banking

Certain olowo features may use Open Banking services supplied by regulated third-party providers.

Where applicable, the identity of the relevant regulated provider and any additional terms applying to its services will be provided to you.

Your use of Open Banking features may require you to authorise access directly with your bank or financial institution.

olowo will not ask you to provide your online banking password to us.

You may withdraw relevant Open Banking permissions in accordance with the functionality made available by your bank, the relevant provider or olowo.

7. Payments

Where payment functionality is made available, payment initiation or related regulated services may be provided through an authorised third-party payment provider.

olowo does not guarantee that a payment will be accepted or completed. Payments may be rejected, delayed or otherwise affected by your bank, the recipient’s bank, the payment provider, regulatory requirements, fraud prevention checks or circumstances outside our reasonable control.

You are responsible for checking payment details carefully before authorising a payment.

8. Tax services

olowo may provide tools to help you organise financial information, calculate indicative tax figures, identify possible tax obligations, monitor deadlines, prepare information and interact with HM Revenue & Customs (“HMRC”) where supported.

Tax calculations, estimates, classifications, reminders and other information provided through olowo depend on the information available to the Service and the information you provide.

Unless expressly stated otherwise, olowo does not provide individual tax, accounting, legal or financial advice.

You remain responsible for:

• ensuring that information submitted to HMRC is accurate and complete;
• reviewing tax calculations and returns before submission;
• determining whether a tax obligation applies to you;
• meeting applicable filing and payment deadlines; and
• paying any tax, penalties or interest due.

Where olowo permits information to be submitted electronically to HMRC, you authorise us and any relevant service provider to transmit the information you approve.

Use of an HMRC integration may also be subject to HMRC’s own terms and requirements.

9. Automated categorisation and artificial intelligence

olowo may use automated systems, including artificial intelligence, to assist with functions such as transaction categorisation, document processing, suggestions, summaries and financial administration.

Automated outputs may contain errors and should not be treated as guaranteed to be accurate.

You remain responsible for reviewing important information before relying upon it or submitting it to a third party or government authority.

10. Property management features

olowo may provide tools for recording and managing property-related information, including rent, tenants, expenses, mortgages, documents, yields and tax information.

These tools are provided for administrative and informational purposes.

olowo does not act as your letting agent, property manager, solicitor, surveyor or tax adviser merely because you use these features.

You remain responsible for complying with applicable property, tenancy, licensing, safety, tax and other legal requirements.

11. Third-party services

Some olowo features depend on services provided by third parties, which may include banks, Open Banking providers, payment providers, HMRC, identity providers, cloud infrastructure providers and other technology suppliers.

Your use of a third-party service may be subject to that provider’s own terms and privacy policy.

We are not responsible for the availability, performance or acts or omissions of an independent third-party service except to the extent that responsibility cannot lawfully be excluded.

12. Recommended products, referrals, affiliates and commissions

olowo may display or introduce products and services offered by third parties, including financial, accounting, tax, insurance, property, banking or other services.

Some links or introductions may be affiliate or referral arrangements.

Balad Ltd may receive a fee, commission or other benefit if you click a link, make an enquiry, purchase a product, open an account or enter into an agreement with a third-party provider introduced through olowo.

Where appropriate, we will make the existence of a commercial or affiliate relationship clear.

The existence of a commission or commercial arrangement does not increase your obligation to purchase a product or service.

Unless expressly stated otherwise, displaying or introducing a third-party product does not constitute personalised financial, investment, tax or legal advice or a recommendation that the product is suitable for you.

You should consider the relevant provider’s terms, charges and suitability before entering into an agreement.

13. Fees and subscriptions

Some olowo services may be free and others may require payment or a subscription.

Any applicable price, billing period and material payment terms will be displayed before you purchase a paid service.

Prices may include or exclude VAT as indicated at the point of purchase.

We may change our prices from time to time. Where a change affects an existing paid subscription, we will provide appropriate notice where required.

14. Cancellation

Where you purchase a subscription, you may cancel it using the cancellation options provided through olowo or by contacting us.

Cancellation normally prevents future renewal but does not automatically entitle you to a refund for a period already paid for, except where required by law or expressly stated otherwise.

Any statutory cancellation rights available to consumers are unaffected.

15. Your data

We process personal information in accordance with our Privacy Policy.

Our Privacy Policy explains what information we collect, why we use it, who we may share it with, how long it may be retained and your rights in relation to your personal information.

By using features involving third-party providers, information may be shared with those providers where necessary to deliver the service you request.

16. Your content and documents

You may be able to upload documents, records, images and other information to olowo.

You retain ownership of your content.

You give us permission to host, process, reproduce and otherwise use that content only to the extent reasonably necessary to operate, secure, maintain and improve the Service and provide the functionality you request.

You must have the right to upload any information or documents you provide to olowo.

17. Acceptable use

You must not use olowo:

• unlawfully or fraudulently;
• to impersonate another person;
• to gain unauthorised access to another person’s account or information;
• to introduce malware or malicious code;
• to interfere with the security or operation of the Service;
• to abuse banking, payment or HMRC integrations;
• to submit information you know to be false or misleading; or
• in any way that could cause material harm to olowo, another user or a third party.

We may restrict or suspend access where we reasonably believe this is necessary to protect users, comply with law, prevent fraud or security incidents, or protect the Service.

18. Intellectual property

The olowo name, branding, software, designs, interfaces, databases and other materials forming part of the Service are owned by or licensed to Balad Ltd and are protected by applicable intellectual property laws.

These Terms give you a limited, non-exclusive, non-transferable right to use olowo for its intended purposes.

They do not transfer ownership of our intellectual property to you.

19. Service availability

We aim to provide a reliable Service but cannot guarantee that olowo will always be available without interruption or error.

We may temporarily restrict access for maintenance, security, upgrades or circumstances outside our reasonable control.

Features may be added, changed or withdrawn as the Service develops. Where a material change significantly affects a paid service, we will provide reasonable notice where appropriate.

20. Accuracy of information

We take reasonable steps to provide useful and accurate information, but financial, tax, banking and regulatory information can change.

Information provided through olowo is therefore general information unless expressly stated otherwise.

You should obtain appropriate professional advice where a decision depends on your particular legal, tax, accounting or financial circumstances.

21. Limitation of liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to applicable law, we are not responsible for losses arising solely from:

• inaccurate information supplied by you;
• actions you take contrary to information or warnings displayed by the Service;
• failures or interruptions caused by independent third-party providers;
• decisions made solely in reliance on estimates or automated outputs without appropriate review; or
• events outside our reasonable control.

If you are a consumer, nothing in these Terms affects your statutory rights.

If you use olowo for business purposes, we will not be liable for indirect or consequential loss, loss of profits, loss of business, loss of opportunity or loss of anticipated savings except where such liability cannot lawfully be excluded.

22. Suspension and termination

You may stop using olowo at any time.

We may suspend or terminate your access where reasonably necessary because:

• you materially breach these Terms;
• we reasonably suspect fraud or unlawful activity;
• your use presents a security risk;
• we are required to do so by law or a regulatory authority; or
• continuing to provide the Service is no longer reasonably possible.

Where appropriate and legally permitted, we will provide reasonable notice.

Termination does not affect rights or obligations that arose before termination.

23. Closing your account

You may request closure of your olowo account.

Account closure and deletion of personal information will be handled in accordance with our Privacy Policy, legal obligations and applicable retention requirements.

Certain information may need to be retained after account closure where required by law, regulation, taxation, fraud prevention, dispute resolution or other legitimate legal requirements.

24. Changes to these Terms

We may update these Terms to reflect changes to olowo, our providers, applicable law or regulatory requirements.

The latest version will be made available through olowo.

Where changes materially affect your rights or obligations, we will provide reasonable notice where required.

Continued use of the Service after an updated version becomes effective constitutes acceptance of the updated Terms, to the extent permitted by law.

25. Complaints

If you have a complaint about olowo, please contact us using the contact details provided within the Service or on our website.

Where a complaint relates to a regulated service supplied by a third-party provider, we may refer you to the relevant provider or explain the appropriate complaints process.

Nothing in these Terms limits any right you may have to refer an eligible complaint to an appropriate ombudsman, regulator or other dispute resolution body.

26. Governing law

These Terms are governed by the laws of England and Wales.

If you are a consumer, you may also have rights under the mandatory laws applicable where you live.

Subject to applicable consumer rights, the courts of England and Wales will have jurisdiction over disputes relating to these Terms.

27. General provisions

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

A delay by us in enforcing a right does not mean that we have waived that right.

You may not transfer your rights under these Terms without our consent. We may transfer our rights and obligations where reasonably necessary as part of a restructuring, sale or transfer of the Service, provided this does not materially reduce your rights.

These Terms, together with our Privacy Policy and any additional terms expressly presented for a particular service, form the agreement governing your use of olowo.

28. Contact us

If you have questions about these Terms or the olowo Service, please contact us by email at contact@olowo.app